Terms of Service & Enterprise Platform Agreement

1. Platform Licensing & Core Capabilities

Mantram Systems delivers solutions across four core platform capabilities:

• System & ERP Integrations: Real-time bi-directional sync with NetSuite, SAP, Microsoft Dynamics, Salesforce, and QuickBooks.
• Document & Invoice Processing: Automated parsing and ledger posting of unstructured PDFs, invoices, and customs documents.
• Automated Reconciliation: Autonomous audit matching across purchase orders, invoices, bank feeds, delivery slips, or product records.
• Internal Operational Portals: Purpose-built operational web dashboards and portals that replace messy spreadsheets and fragmented software.

Each enterprise deployment is executed under a formalized Enterprise Platform Agreement (EPA) and Platform Order Form detailing platform scope, workflow configuration, onboarding milestones, and service levels.

2. Intellectual Property (IP) & Commercial Licensing

Mantram Systems retains all right, title, and interest, including all intellectual property and copyright, in and to all platform source code, multi-modal agents, software, data pipelines, database schemas, workflows, and proprietary connectors engineered or deployed by Mantram Systems.

Upon milestone settlement, clients receive an enterprise commercial license to access and operate the software for their internal business operations. Clients retain 100% ownership, control, and sovereignty over their own business data, database records, customer files, and operational inputs.

Open-source software libraries (e.g., Next.js, React, PostgreSQL) integrated into the solution remain governed by their respective standard licenses (e.g., MIT, Apache 2.0).

3. Commercial Economics & Subscription Billing

Commercial terms are structured around an upfront 4-week platform onboarding setup followed by predictable monthly platform subscription fees. For ongoing operational upkeep, hosting, and connector maintenance, billing is executed on a predictable monthly or annual cadence. All currency denominations (USD or INR) and tax treatments are specified in your binding commercial Platform Order Form.

4. Confidentiality & Data Protection

Both parties agree to hold all non-public commercial and technical information (including business logic, database structures, customer identifiers, financial metrics, and operational data) in strict confidence under enterprise data protection standards.

Nothing in these Terms or any Platform Order Form or Enterprise Platform Agreement restricts or limits Mantram Systems from independently developing, maintaining, or deploying software components, automated workflows, multi-modal agents, data pipelines, or system architectures that are similar to or perform comparable functions as those deployed for the client, provided that Mantram Systems does not use or disclose the client's proprietary confidential data or records.

5. Standard 30-Day Post-Launch Warranty & Ongoing Maintenance Commitments

All production deployments include our standard 30-day post-launch warranty covering intensive live transaction monitoring and rapid resolution of any edge cases or divergence from agreed specifications. Ongoing subscriptions include continuous system maintenance, connector upkeep, defined response-time commitments, and priority technical support.